Email deliverability consulting and incident response for senders facing blocklist listings, Gmail or Microsoft rejections, and ESP compliance escalations.
Things are on fire
You woke up to a blocklisting, a wall of Gmail or Microsoft rejections, or a suspended ESP account.
You need a smoke detector
You want someone watching your reputation before the next fire starts.
You're building the house
You added email sending to your product. The blocklists don't care that it was supposed to be a feature.
A recent engagement
We initially hired Skyler to fix a Gmail inbox placement problem, and she wound up tackling the bigger issue underneath: a Spamhaus listing that was causing the majority of our problems.
Skyler was in our data from day 1, and she was relentless in the best possible way. Every time we got a vague answer, she kept pulling on that thread until she found something concrete she could actually fix. Any time something came up, she was already on it.
About a month after we brought her in, our domain was off the blocklist with its reputation fully reset, and our Gmail spam rate had dropped under Google's warning line for the first time. If your email program is in trouble, she's the first person I'd call.
If you want something done, ask Skyler. She is a force in the Compliance and Abuse Community and any company would be lucky to have her.
Skyler is the kind of deliverability and privacy enforcement professional I really admire. If I contact her about an issue, I can forget about it because I know she will handle it.
A ton of work is required to advance the efforts at M3AAWG, and Skyler is always willing to take lead, charge, delegate, or in other words, get it done.
I've trusted her leadership without question, and have never once been given a reason to doubt that. She's really the best at what she does.
She has demonstrated a powerful mastery of email compliance. Skyler is not afraid to take on any new challenges, and she dives in to make solutions.
Skyler has grown into a driving force in deliverability and antiabuse. She is highly knowledgeable, creative in troubleshooting, and has a strong compass for best practices.
Skyler is everything I would look for in someone who does externally-focused compliance-based work. She is hardnosed when she needs to be, and offers a soft touch when the circumstances demand it.
I spent 7 years at Salesforce building compliance and trust infrastructure for one of the largest email senders in the world. During that stretch, I was the escalation point for ISP abuse desks and Spamhaus, which means I have spent years working the exact conversations your ESP is now trying to have on your behalf.
After Salesforce I was VP of Product Design & Experience at SocketLabs, where I built the IP Pools and Rule Engine routing system that was central to the company's acquisition by Infobip.
I speak at M3AAWG and Unspam, I sit on the board of Women of Email, and I have written the remediation cases that get senders unlisted. Threadsmith Group is where I bring that work directly to companies whose email programs have gone sideways.
When your program is broken and the clock is running, I'm the person you want reading the headers, writing the remediation case, and translating between your team and your ESP's compliance desk.
I don't work with cold outreach platforms or any product whose revenue model depends on sending unsolicited email. I've spent years cleaning up the mess those platforms make for every honest sender who shares an IP neighborhood with them. I'm not going to help build another one.
In 15 minutes, we can usually figure out what's broken and what the next 24 hours look like.